Customer Service Representative with Greek based in Bucharest, Romania

Ref: 17000341
Standard published 1 month ago

Description

Manage the customer relation on the phone:
- Ensure the customer relationship by call in order to respect the defined level of service quality:
- Give priority to customer incoming calls
- Ensure service continuity
Ensure order management and customer portfolio monitoring:
- Take into account the initial need of customers, answer by proposing - if necessary- alternative solutions and giving information on scheduled ship date
- Validate and record orders according to available offers for this customer (products and services) according to instructions
- If necessary, plan shipments (schedule orders) with the customer and optimize logistics resources
- Execute effectively specific offers, orders and process specific related activities
- Manage customer order portfolio

Qualifications

- Advanced in English, native in Greek
- Very good communication skills
- Bachelor Degree
- Customer orientation
  • Fair compensation
  • A pleasant working environment
  • Dedicated career managers
  • An individualised training program
  • High-quality management
  • 4,000

    people trained every day

  • 71%

    of employees find their work stimulating

  • 1,300

    committed trainers

  • 400

    career managers

  • 120

    nationalities represented

  • 7,17

    million training hours in 2013

  • 250

    internships per year

  • 94%

    of employees received training in 2013

  • 700

    reference jobs